Terms and Conditions

Green Envee Terms and Conditions Last Updated 1st  August 2018


‘the Company’ shall mean Green Envee Limited,
‘the Customer‘ shall mean the person, firm, company or corporation who orders, purchases and/or contracts to order or purchase goods of the Company.
‘the Product’ shall mean any item offered for sale by the Company.


All quotations are made and all orders are accepted subject to the following terms and conditions.
Any terms and conditions contained in any acceptance of the quotation which vary in any way to those herein contracted shall be void and of no effect, unless specifically agreed to and signed by both parties.
A Customer desiring any reasonable amendment of these terms should communicate with the Company before forwarding an acceptance. Any reference to a term in singular should be accepted as singular or plural of that term.


Before using any of our Products, the Customer shall determine the suitability of the Product for its intended use, and the Customer assumes all risks and liability whatsoever in connection herewith.
The Company shall not be liable for any loss or damage – direct, incidental or consequential, arising out of the use of, or the inability to use, any of our Products.

Description of Goods

All specifications, drawings, illustrations, particulars of weight and dimensions issued by the Company are approximate only and do not form part of any terms, conditions or warranties of any contract entered into by the Company.
The Company may nominally vary such specifications, drawings, illustrations, particulars of weight and dimensions at any time without prior notice.

Catalogues, Prices etc

Catalogues, brochures, price lists and all other marketing materials are only an indication of the type of goods offered by the Company, and they shall not constitute a sale by description.
All prices therein are intended to be correct at the date of publication but are subject to change or withdrawal without notice.


All quotations made are applicable only to the quantities specified herein and are valid for 30 days from the date of quotation.


a. Verbal orders must be confirmed in writing within 48 hours.
b. If the Customer cancels any order before its completion they shall immediately become liable to pay to the Company a sum equal to the costs expended in the execution of the said order up to and including the date of the receipt of such cancellation.

Delivery and Passing of Risk

a. Any dates and times quoted for delivery are to be treated as an estimate and whilst every effort will be made to adhere to them, the Company shall not be liable whatsoever for failure to deliver by such date or time.
b. The risk in the goods shall pass to the Customer on delivery to the Customer’s premises or to any person or party authorized by the Customer to receive goods.
c. The Company shall not be liable for any loss arising from delay or failure to deliver, arising from any causes beyond our control..

Retention of Title

Goods shall remain the property of, and title shall remain with the Company until payment has been received in full. Until such time the Customer shall hold and store the goods for the Company in such a manner as to be readily identifiable as the property of the Company.

Intellectual Property

Ownership of all intellectual property rights in relation to design work and supply of the Products rests with the Company unless otherwise provided for by a separate agreement.


Goods will be dispatched by the most convenient means in accordance with our Delivery & Returns Policy unless otherwise agreed in writing with the Customer.

Loss or Damage in Transit

The Customer should use its best endeavours to notify, in writing, the Company and the Carrier within 24 hours of delivery, of any damage or loss of goods in transit.
Non-delivery must be notified in writing to the Company within 14 days of the date of invoice.
Damages must be reported within 3 days of delivery.


The Customer is responsible for both the cost of returning the items and ensuring the arrival in a saleable condition of all unwanted items. An RTM number must be obtained from the Company within 7 days of receipt of the unwanted Products, before any item is returned for any reason.
Bespoke items such as artificial hedging and any other made to measure items are not returnable.


You will receive a full refund on any authorised returned items within 14 days of receipt. All goods will be inspected for use and / or damages before refunds are processed. We will also refund the basic cost of carriage. Orders cancelled before despatch will be refunded, subject to the provision of clause ‘Orders – b.’above.

Bespoke items

Bespoke items are made to measure and are therefore non-refundable. It is the Customers responsibility to ensure that all details including measurements on the quote are accurate before payment is sent and work commences.
Amendments made after this date may be chargeable.
Cancelled Artificial Grass orders that are cut and ready for delivery are subject to a 30% handling charge.


a. All goods must be paid for at the time the order is placed
b. Any Out Of Stock items ordered must be accompanied by a 50% deposit with the balance being paid before despatch.
c. Bespoke items must be paid in full with the order
d. Where a delivery is delayed by the Customer’s inability or unwillingness to accept such delivery at the time the goods are ready for despatch, the Customer must pay any outstanding sums due immediately, and the Company reserves the right to charge the Customer any additional storage costs incurred.


The Company shall not be liable to the Customer or to any third party in respect of defects in goods delivered whether patent or latent or for any injury, damage or loss resulting directly or indirectly from such defects howsoever caused.
Without prejudice to the foregoing, if The Customer receives goods from the Company that they consider to be defective then the Customer must contact The Company within 14 days of delivery in writing to advise of the defect, attaching photographs where possible.
If the Company accepts the goods are defective or below standard then The Company shall at its sole discretion issue a refund including any cost of delivery, or alternatively the Company will arrange for a replacement to be sent at no additional cost.

Colour Fastness

The Company warrants that its Products designed for Outdoor use, have been inherently treated with UV resistant chemicals that will in normal circumstance resist the excessive fading and / or discolouration effects of UV light from the sun for a period of One year from the date of delivery to the Customer.
It should be noted that all Products may show some sign of fading, this is quite normal and is not a sign of a defective Product.
Please read the help section ‘ UV Protection’ for more information.


The contract shall be subject to the Laws of England and construed in all respects as an English Contract.